Shipping policy
At Schwertz & Co. we are committed to delivering your order as quickly and efficiently as possible. This shipping policy provides detailed information about delivery times, costs and our procedures for lost or damaged deliveries.
Shipping methods and times: Orders are usually processed within 1-3 working days of purchase. Depending on the selected shipping method, you can expect an additional 3-7 working days for delivery within Europe.
Shipping costs:
- Netherlands and Belgium: free from €150, below €150 we charge €6.95.
- Germany and France: €100 per order.
- Spain and Portugal: €150 per order.
Lost or damaged shipments: If your order arrives damaged, or does not arrive within the expected time, please contact us as soon as possible at sales@smartby.nl. We will help you resolve the issue as quickly as possible.
Changes to our shipping policy: We may update this shipping policy from time to time. Changes take effect when we publish the updated policy on our website.
Important: report damage within 5 days
Please note that damage to a received item must be reported within 5 days of receipt. If you notice damage, please provide clear photos of the item, the packaging, the outside of the box and the shipping label.
Please be aware that after this 5-day period we can unfortunately no longer submit or handle damage claims. This guideline ensures damage is handled as smoothly as possible and can be reported to the carrier in time.
Contact: If you have any questions about this shipping policy, please contact us at sales@smartby.nl.
